Frequently Asked Questions

https://www.youtube.com/watch?v=nQtHvSLA1ls

Drivers are notified about pre-booked trips one hour before the customer's requested time. Please ensure you are available and near the pickup area ahead of time.

Once a driver accepts your pre-booked trip, a $10 cancellation fee will be applied if the trip is canceled. This ensures that our drivers are compensated for their time.

You can check for available drivers in your area by going to the menu section and selecting 'Book a Ride'.

"Our rate card is $4.50 base fare plus $0.84 per mile and $0.16 per minute."

"We recommend pre-booking at least 90 minutes in advance to increase the likelihood of a driver confirming your trip."

We send a confirmation text message to all customers that pre-book on the platform. If you don't receive a text, then there are no drivers available.

Yes, all trips are dispatched 30 minutes before your requested pickup time.

The new consolidated pickup location is downstairs located in the North Economy parking lot. The BLUE SIDE.

You should book your pre-booked trip with HERide 30 minutes after your landing time.

That is the option you select if you are flying into Atlanta and want to be picked up in the rideshare area

No, The only designated rideshare pickup area is located downstairs in the North Economy Parking lot.

The mimimum rate for a HERide trip is $10

Directions for passengers arriving at the South Terminal: 1. Walk from Plane Train escalators and follow signs to South Terminal baggage claim. If collecting bags, otherwise follow signs for North baggage claim. 2. Once you collect your bags, follow signs to “Rideshare” located throughout the Terminal. 3. Once you arrive at the North Terminal, follow signage to the elevator or escalator that will lead you downstairs to the lower level. 4. Exit out of door LN1 and cross over the crosswalk, obeying traffic signal. 5. Head into the parking deck, following signage as directed. 6. Turn left when directed and follow marked path. 7. Cross over the crosswalk into the pickup zones. Directions for passengers arriving at the North Terminal 1. Walk from Plane Train escalators and follow signs to North baggage claim. 2. Follow signage to the elevator or escalator that will lead you downstairs to the lower level. 3. Exit out of door LN1 and cross over the crosswalk, obeying traffic signal. 4. Head into the parking deck, following signage as directed 5. Turn left when directed and follow marked path. 6. Cross over the crosswalk into the pickup zones.

HERide offers three options: HERide Basic, LuxHERy, and HERide Plus. • HERide Basic is your everyday ride—affordable and reliable. • LuxHERy is the premium option with upgraded vehicles and top-rated drivers. • HERide Plus is ideal when you need more space—whether it’s extra passengers or extra bags.

HERide Basic is perfect for quick, affordable rides with up to 4 passengers. It’s the best choice for everyday errands, commuting, or meeting up with friends on a budget.

LuxHERy gives you a higher-end experience. These rides come in newer, more luxurious vehicles and are driven by top-rated, experienced drivers. Great for special occasions or when you just want to ride in comfort and style.

HERide Plus is for bigger groups up to 6 passengers or when you need more room for bags or equipment. These are spacious vehicles like SUVs or vans, ideal for airport runs, events, or group outings.